We are committed to protecting your privacy and keeping your information secure. This policy provides transparent information about the personal information that East Quay Venue collects, and the ways in which East Quay Venue uses that personal information.
In handling your information:
East Quay Venue processes Personal Data as a Controller, as defined in the Directive and the GDPR.
If you have any questions or concerns, you can email us at firstname.lastname@example.org.
East Quay Venue may collect and use the following kinds of personal information:
East Quay Venue may use your personal information:
Google Analytics is set to collect data anonymously, with the IP anonymisation configuration setting activate and will not record the full IP address.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
East Quay Venue use MailChimp to manage our newsletter and bulk customer communications. We will store some of your information, including your email address, IP address and certain information about the email links you click within the emails we send you, on a Mailchimp server.
We will keep a record of consent for marketing communications. We may email existing customers infrequently on the basis of the legitimate interests with non-marketing and essential communications.
There’s no third-party tracking in messages we send through MailChimp besides their own analytics. Neither we, nor Mailchimp, will ever sell your email address or share it with any other party, unless we are legally compelled to do so.
East Quay Venue will use software and trusted third-parties to fulfil our contractual obligations to you in the performance of our services and completing transactions. By requesting information or delivery of a service and product, we process your data under the lawful basis of contract.
By registering with us, purchasing or requesting a service, you understand and agree that personal information you provide may be held on:
East Quay Venue does not sell or rent your personal data to marketers or unaffiliated third parties. We only share your personal data with the following trusted third parties:
East Quay Venue will ensure they have contracts with them that confirm your data will be processed following GDPR regulations.
East Quay Venue may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
In the future, we may sell, buy, merge, or partner with other companies or businesses. In such transactions, user information may be among the transferred assets, and we will notify you in advance of such transfer.
East Quay Venue has a Data Governance Policy in operation and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
East Quay Venue will store all the personal information you provide on its secure servers. We will never provide access to our databases to a non-trusted third party detailed in this policy.
An external PCI compliant payment gateway handles all payment transactions.
Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:
You may request details of personal information which we hold about you, by applying in writing to East Quay Venue, East Quay, Whitstable Harbour, Whitstable Kent, CT5 1AB or email us at email@example.com.
We will supply this information within 30 days. If any data is incorrect we we will correct it as soon as we receive appropriate notice or evidence from you in writing.
We will retain your personal information only for as long as necessary, whilst retaining legal requirements for maintaining financial records.
You have the right to instruct us to delete all the personal information held. Should you wish to instruct us to delete please do so in writing to East Quay Venue, East Quay, Whitstable Harbour, Whitstable Kent, CT5 1AB or by email to firstname.lastname@example.org
Any data no longer required will be deleted or destroyed securely and confidentially.
We will take all reasonable steps to ensure your personal information is current and accurate. If inaccurate or incomplete data is identified, we will takes steps to correct the data, or remove securely and confidentially.
You have the right to instruct us to remove incomplete personal data held. Should you wish to request incomplete data removal, please do so in writing to East Quay Venue, East Quay, Whitstable Harbour, Whitstable Kent, CT5 1AB or by email to email@example.com.
What is a ‘cookie’? When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.
You can see a schedule of the cookies we use in Schedule A.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can contact us at any point to:
Should you feel there may be a problem in how your data has been handled, you should contact East Quay Venue by email to firstname.lastname@example.org. Should you still not be satisfied you have a right to complain to the Information Commissioner’s Office (ico.org.uk).
|Cookie Name||Expiration Time||Description|
|_ga||2 years||Used to distinguish users|
|_gid||24 hours||Used to distinguish users|
|_gat||1 minute||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>|
|_dc_gtm_<property-id>||90 days||Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.|